playime Privacy Policy

1. Who We Are

playime is an online casino and gaming platform operating within the Philippine regulatory context, delivering certified slot games, live dealer tables, bingo, and specialty games to registered Filipino players. References to "playime," "we," "us," or "our" throughout this Privacy Policy refer to the playime platform and its operating entities responsible for the processing of personal data belonging to registered players and platform visitors.

playime operates as a personal information controller (PIC) as defined under the Data Privacy Act of 2012 (Republic Act No. 10173). As a PIC, playime is responsible for determining the purposes and means by which personal data collected from Filipino players is processed, stored, and protected.

For any privacy-related enquiries, you may contact our Data Protection Officer using the details provided in Section 13 of this Privacy Policy. All enquiries are handled in English and processed on Philippine Standard Time (UTC+8).

2. Scope of This Policy

This Privacy Policy applies to all personal data collected, processed, stored, or otherwise handled by playime in connection with:

• The creation and management of player accounts on the playime platform.
• The provision of real-money gaming services including slot games, live dealer tables, bingo, and specialty games.
• Deposit and withdrawal transactions conducted in Philippine Peso (PHP / ₱) via GCash, PayMaya, BPI, BDO, and Metrobank.
• Customer support interactions conducted via live chat, email, or any other communication channel provided by playime.
• Promotional and marketing communications sent to registered players who have opted in to receive such communications.
• Visits to the playime website, including browsing activity, device data, and session analytics collected via cookies and similar tracking technologies.
• Identity verification (KYC) and anti-money laundering (AML) compliance processes.

This Privacy Policy applies to all registered players located in the Philippines, as well as to any visitor who accesses the playime website regardless of location, to the extent that personal data is collected during that visit.

3. Personal Data We Collect

playime collects personal data across several categories depending on the nature of your interaction with our platform. The categories of data we collect, and the specific data points within each, are described in the table below:

4. How We Collect Your Data

playime collects personal data through the following channels and methods:

• Directly from you: When you create a playime account, complete the KYC verification process, make a deposit or withdrawal, contact our customer support team, respond to a survey, or participate in a promotion, you provide personal data directly to playime.
• Automatically during platform use: When you access and use the playime website, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, browser type, session duration, pages visited, and game interactions. See Section 7 for more detail on cookies.
• From third-party payment processors: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, those payment processors may share relevant transaction data with playime to confirm the status of the payment and to enable proper credit or debit to your playime account balance.
• From identity verification service providers: playime may use third-party KYC service providers to assist with verifying the authenticity of identity documents submitted by players. These providers process identity data on playime's behalf and are bound by data processing agreements consistent with applicable Philippine law.
• From fraud prevention and AML screening tools: playime may receive data from third-party compliance tools and databases used to screen player activity for signs of money laundering, fraud, or prohibited gambling behaviour in accordance with the Anti-Money Laundering Act (AMLA) of the Philippines.

5. How We Use Your Personal Data

playime uses the personal data it collects for the following specific purposes:

• Account creation and management: To create, maintain, and administer your playime player account, including verifying your identity and age (21+ requirement) at registration and at subsequent stages of your account lifecycle.
• Provision of gaming services: To deliver real-money gaming experiences including slot games, live dealer tables, bingo, Space Max, and Bird Catcher, and to record and reconcile your wager history and account balances accurately.
• Payment processing: To process deposits and withdrawals in PHP via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate records of all financial transactions associated with your account.
• KYC and AML compliance: To verify your identity, confirm that you meet playime's eligibility criteria, and fulfil our obligations under the Anti-Money Laundering Act and PAGCOR regulatory requirements.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email, in English, on Philippine Standard Time.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion at your request.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the platform.
• Platform improvement: To analyse aggregated usage data and improve the playime platform's performance, game selection, user experience, and customer service quality.
• Marketing (where consent is given): To send promotional offers, bonus notifications, and personalised game recommendations to players who have opted in to receive marketing communications from playime.
• Legal compliance: To comply with applicable Philippine laws, respond to regulatory enquiries, and fulfil obligations to PAGCOR and other competent authorities.

6. Legal Basis for Processing

playime processes personal data only where a lawful basis for processing exists under the Data Privacy Act of 2012 (Republic Act No. 10173). The legal bases on which playime relies are as follows:

Where playime relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Cookies & Tracking Technologies

playime uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, to secure your session, and to understand how players interact with the platform so we can continue improving it.

The following categories of cookies are used on the playime platform:

• Strictly Necessary Cookies: These cookies are essential for the playime platform to operate. They enable core functions such as session management, authentication, security token handling, and remembering your login state. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, currency display settings, and responsible gaming tool configurations — to provide a more personalised experience across sessions.
• Analytics Cookies: playime uses first-party and third-party analytics tools to collect aggregated data on how players navigate and use the platform. This data helps us identify areas for improvement, optimise page performance, and enhance the overall player experience. Analytics data is processed in anonymised or pseudonymised form wherever possible.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity, bot traffic, and account takeover attempts by fingerprinting legitimate session characteristics.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the playime platform, particularly features that depend on session continuity.

8. Data Sharing & Third Parties

playime does not sell, rent, or commercially transfer your personal data to third parties. However, in order to deliver our services to you, we may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purposes of processing deposits and withdrawals in PHP. These entities receive only the transactional data required to execute the specific payment instruction.
• Identity verification (KYC) providers: Third-party KYC service providers engaged by playime to authenticate identity documents and verify player eligibility. These providers act as personal information processors under data processing agreements with playime.
• Game content providers: Third-party game studios and RNG platform providers whose games are offered on playime. These providers may receive limited session and wagering data necessary for game operation and fairness auditing.
• Regulatory and law enforcement authorities: playime may be required to disclose player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities in response to lawful orders, regulatory inspections, or compliance reporting obligations.
• Fraud prevention and security vendors: Third-party services used to detect and prevent fraudulent account activity, bonus abuse, and money laundering. These vendors process data strictly as personal information processors under binding agreements with playime.
• IT and infrastructure providers: Cloud hosting, database management, and cybersecurity service providers who support the technical operation of the playime platform. All such providers are bound by data processing agreements that prohibit processing of player data for their own purposes.

9. International Data Transfers

Some of the third-party service providers used by playime — including cloud infrastructure providers, game content platforms, and KYC verification services — may process data in jurisdictions outside the Philippines. Where such international transfers occur, playime takes steps to ensure that your personal data continues to receive an adequate level of protection consistent with the Data Privacy Act of 2012.

These steps may include:

• Entering into data processing agreements that incorporate appropriate contractual safeguards, including data transfer clauses equivalent to those required under Philippine law.
• Transferring data only to jurisdictions recognised by the National Privacy Commission (NPC) as providing an adequate level of data protection.
• Implementing technical and organisational measures to minimise the volume of personal data transferred internationally and to pseudonymise data where full identification is not required by the receiving service.

You may request information about the specific international transfers applicable to your personal data by contacting playime's Data Protection Officer as described in Section 13.

10. Data Retention

playime retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply as general guidelines:

When the applicable retention period expires, playime will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you. Where deletion is not immediately possible (for example, where data is stored in backup systems), playime will isolate the data from further processing until deletion is carried out.

11. Your Data Subject Rights

As a data subject under the Data Privacy Act of 2012, Filipino players registered with playime have the following rights with respect to their personal data. playime is committed to honouring these rights promptly and without undue restriction:

To exercise any of the above rights, please contact playime's Data Protection Officer using the details set out in Section 13. playime will respond to all verified data subject requests within 15 business days of receipt, in accordance with the timelines prescribed under the Data Privacy Act of 2012 and its implementing rules. In complex cases, this period may be extended by a further 15 business days, in which case we will notify you of the extension and the reason for it.

playime may need to verify your identity before processing a data subject request, to ensure that personal data is not disclosed or altered in response to a fraudulent or unauthorised request. Identity verification for this purpose will involve confirming details associated with your registered playime account.

12. Children, Minors & Age Restriction

playime is strictly an adults-only gaming platform. In accordance with Philippine law and PAGCOR regulations, you must be at least 21 years of age to register, play, or transact on playime. This age restriction is enforced at registration and during KYC verification.

playime's age verification process requires submission of a valid government-issued Philippine ID document (such as a passport, PhilSys National ID, UMID, SSS ID, or driver's licence) that clearly confirms the registrant's date of birth. Accounts that fail to pass age verification within the prescribed timeframe will be suspended pending successful verification.

playime also operates a responsible gaming framework that includes tools to help players manage their gaming activity. Players who feel their gambling behaviour may be causing harm to themselves or others are encouraged to visit our Responsible Gaming page for details on self-exclusion, deposit limits, cooling-off periods, and other support resources.

13. Contact & Data Protection Officer

playime has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and the implementing rules issued by the National Privacy Commission. The DPO is responsible for overseeing playime's data protection strategy, ensuring compliance with RA 10173, and serving as the primary point of contact for data subjects exercising their rights under this Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by playime, you may contact our Data Protection Officer using the following details:

When submitting a data subject request by email, please include your full name as registered on your playime account, your registered email address, and a clear description of the right you wish to exercise or the concern you wish to raise. playime may request additional information to verify your identity before processing your request.

14. Updates to This Privacy Policy

playime reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable Philippine law, updates to PAGCOR regulatory requirements, or improvements to our platform's privacy and security features.

When we make material changes to this Privacy Policy, we will notify registered players by posting a prominent notice on the playime platform and, where appropriate, by sending a notification to your registered email address. The updated Privacy Policy will display a revised "Last Updated" date at the top of the document.

Your continued use of the playime platform following notification of changes to this Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the revised Privacy Policy, you should discontinue use of the playime platform and may request closure of your account by contacting our support team.