playime Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "playime," "we," "us," or "our" refers to the playime platform, its operators, and all affiliated entities responsible for the delivery of online gaming services to registered Filipino players.
• "Player," "you," or "your" refers to any individual who accesses, browses, registers on, or otherwise uses any part of the playime platform.
• "Platform" refers to the playime website accessible at playime.com, including all pages, subdomains, services, game content, promotional materials, and associated features.
• "Account" refers to the individual registered player account created by you upon completion of the playime registration process.
• "Real Money Balance" refers to funds deposited by you into your playime account using a supported payment method and available for wagering or withdrawal.
• "Bonus Balance" refers to any promotional credits, free spins equivalents, or bonus funds credited to your account by playime under an active promotion.
• "Wagering Requirement" refers to the minimum total wager amount that must be placed before bonus funds or winnings derived from bonus funds become eligible for withdrawal.
• "PHP" or "₱" refers to the Philippine Peso, the sole transaction currency accepted on the playime platform.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the national government-owned and controlled corporation with regulatory oversight of gaming in the Philippines.
• "KYC" refers to Know Your Customer procedures, including identity verification, age verification, and source-of-funds checks conducted by playime in accordance with applicable Philippine regulations.

2. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and playime. By accessing any part of the playime platform — including browsing game content, creating an account, making a deposit, or placing a wager — you acknowledge that you have read, understood, and agree to be bound by these Terms in full.

If you are accessing the playime platform on behalf of another person or legal entity, you represent and warrant that you have the authority to bind that person or entity to these Terms, and all references to "you" shall apply equally to that person or entity.

playime reserves the right to amend, update, or replace any part of these Terms & Conditions at any time and at its sole discretion. Where a change is material, playime will provide reasonable notice to registered players via the email address or contact details associated with their account. Your continued use of the platform following such notice constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.

3. Eligibility

To register and maintain an active account on playime, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. This is the minimum legal age for participation in casino-style gambling in the Philippines as recognised under the PAGCOR regulatory framework.
• You must be a natural person — corporate accounts and accounts held by legal entities are not permitted.
• You must not be a current employee, contractor, director, or officer of playime, nor an immediate family member of any such person.
• You must not be a resident of, or accessing the platform from, any jurisdiction in which online gambling is prohibited by applicable law.
• You must not have been previously excluded, suspended, or permanently banned from the playime platform under any previous account.
• You must not be registered on any self-exclusion programme that would prohibit your participation in online gambling activities.
• You must have the legal capacity to enter into a binding agreement under Philippine law.

4. Account Registration

To access real-money games on playime, you must complete the registration process and create a verified player account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address in the Philippines, and a valid contact email address.

Each individual is permitted to hold exactly one (1) registered account on the playime platform. The creation of multiple accounts by a single individual — whether under the same or different personal details — is strictly prohibited and will result in the suspension or permanent closure of all associated accounts and the forfeiture of any pending balances derived from bonus activity.

playime reserves the right to conduct identity verification (KYC) at any stage of the account lifecycle — including at registration, before processing a withdrawal, or when unusual account activity is detected. You agree to provide any documentation requested by playime to satisfy KYC requirements, including but not limited to:

• A valid government-issued photo identification (e.g., Philippine passport, SSS card, UMID, driver's licence, or PhilSys National ID).
• Proof of residential address in the Philippines dated within the last three (3) months (e.g., utility bill, bank statement, or barangay certificate).
• Proof of ownership of the payment method used to deposit funds (e.g., GCash account screenshot, bank statement).

Failure to provide requested KYC documentation within a reasonable timeframe may result in the suspension of your account and the withholding of any pending withdrawal until verification is complete.

5. Account Security

You are solely responsible for maintaining the confidentiality of your playime login credentials, including your username and password. You must not share your login details with any other person or permit any other person to access or use your account.

playime will never ask you for your password via email, live chat, or any other communication channel. Any communication purporting to be from playime that requests your password should be treated as fraudulent and reported to playime support immediately.

You agree to notify playime immediately upon becoming aware of any unauthorised access to or use of your account. playime will not be liable for any loss or damage arising from your failure to maintain the security of your login credentials, subject to applicable Philippine consumer protection law.

• Use a strong, unique password for your playime account that is not used for any other online service.
• Enable two-factor authentication (2FA) where available in your account security settings.
• Log out of your account after each session, particularly when using a shared or public device.
• Review your account login history regularly via the security section of your account dashboard.

6. Deposits & Payments

All financial transactions on the playime platform are conducted exclusively in Philippine Peso (PHP / ₱). playime does not accept deposits in foreign currencies, and no currency conversion services are provided by the platform.

The following payment channels are accepted for deposits on playime:

• GCash — instant deposit processing for verified GCash accounts.
• PayMaya — instant deposit processing for verified PayMaya accounts.
• BPI (Bank of the Philippine Islands) — subject to standard Philippine interbank transfer timelines.
• BDO (Banco de Oro) — subject to standard Philippine interbank transfer timelines.
• Metrobank — subject to standard Philippine interbank transfer timelines.

Minimum and maximum deposit amounts are displayed within the cashier section of your player account and may be subject to change. All funds deposited into your playime account must originate from a payment method that is legally owned and operated by you. Third-party deposits are strictly prohibited.

playime reserves the right to decline, reverse, or place a hold on any deposit that triggers anti-money laundering (AML) screening flags, fails KYC requirements, or cannot be verified as originating from the registered account holder.

7. Withdrawals

Withdrawal requests may only be made to a payment method that is registered in the same name as your verified playime account. playime does not process withdrawals to third-party accounts, payment methods not previously used for deposit, or accounts that have not completed the applicable KYC verification process.

playime targets same-business-day processing for withdrawal requests submitted by verified players using GCash or PayMaya. Bank transfer withdrawals (BPI, BDO, Metrobank) are processed within standard Philippine banking business hours and are subject to the receiving institution's own processing timelines.

playime reserves the right to request additional documentation before processing any withdrawal, particularly where the withdrawal amount is large, where account activity is inconsistent with previous patterns, or where KYC documentation is incomplete. The platform further reserves the right to withhold withdrawal processing pending resolution of any account dispute, bonus abuse investigation, or regulatory compliance review.

8. Bonuses & Promotions

playime may offer welcome bonuses, reload bonuses, free spins, cashback promotions, and other incentives to registered players from time to time. The availability, value, and terms of each promotion are subject to change and are governed by the specific terms published alongside that promotion at the time of its offer.

The following general bonus conditions apply to all playime promotions unless otherwise stated in the specific promotion terms:

• Bonuses are available to eligible registered players aged 21 and over only.
• Each promotion may only be claimed once per player, per household, per device, and per IP address unless the specific promotion terms state otherwise.
• Bonus funds are subject to a wagering requirement before they or any winnings derived from them become eligible for withdrawal. The wagering requirement applicable to each promotion is stated in the specific promotion terms.
• Bonus funds must be used within the time period stated in the applicable promotion terms. Unclaimed or expired bonus funds will be forfeited without compensation.
• playime reserves the right to withdraw or modify any bonus offer at any time, including revoking a bonus already credited to a player's account if evidence of bonus abuse, multi-accounting, or breach of these Terms is detected.
• Bonuses are intended for recreational players. Professional players, arbitrage players, and players employing strategies designed to exploit bonus structures rather than play recreationally are not eligible for playime promotions.

9. Gaming Rules

All games available on the playime platform are governed by the specific rules applicable to each game as displayed within the game interface. In the event of any conflict between game-specific rules and these Terms & Conditions, these Terms shall prevail except where the game-specific rules expressly state otherwise.

All game outcomes on playime are determined by certified random number generator (RNG) technology. playime's game providers are subject to regular independent audits to ensure the fairness, integrity, and statistical accuracy of all RNG-based games. Live dealer game outcomes are determined by physical game elements (e.g., cards, roulette wheels) operated by trained live dealers and are subject to real-time video monitoring.

In the event of a game malfunction, disconnection, or technical error during gameplay, the affected game round will be treated in accordance with the specific game provider's malfunction policy. playime will not be liable for any loss of potential winnings arising from a documented technical malfunction. Incomplete game rounds resulting from player disconnection will be resolved in accordance with the relevant game's rules.

10. Prohibited Conduct

The following conduct is strictly prohibited on the playime platform. Engaging in any prohibited activity may result in immediate account suspension, permanent termination, forfeiture of balances, and where applicable, referral to Philippine law enforcement authorities:

• Registering more than one account, or registering on behalf of another person without their full knowledge and consent.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using the platform if you are under 21 years of age or if you are legally prohibited from gambling in your jurisdiction.
• Using stolen, unauthorised, or fraudulently obtained payment instruments to fund your account.
• Engaging in any form of money laundering, structuring, or other financial crime through the platform.
• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human means to interact with the platform or play games.
• Exploiting game software bugs, errors, or vulnerabilities to gain an advantage over the platform.
• Colluding with other players in live dealer or multi-player games to gain an unfair advantage.
• Engaging in any form of chargebacks or payment reversals without first raising the matter with playime support.
• Harassing, threatening, or abusing playime staff or other players through any communication channel on the platform.

11. Responsible Gaming

playime is committed to promoting responsible gambling for all Filipino players. The platform provides a suite of responsible gaming tools that are available to every registered player at no cost and without restriction. These tools include:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your account.
• Session Time Reminders: Configure alerts to notify you after a defined period of continuous play.
• Cooling-Off Period: Temporarily restrict your account for a defined period (24 hours to 6 weeks) to take a break from gambling.
• Self-Exclusion: Permanently or semi-permanently exclude yourself from the playime platform. Self-exclusion requests will be processed promptly and your account will be restricted for the duration of the exclusion period you select.
• Reality Checks: Periodic on-screen notifications displaying the duration of your current session and a summary of your recent activity.

Gambling is intended as a form of adult entertainment. playime strongly advises all players to gamble only with funds they can afford to lose, to set a personal budget before each session, and to take regular breaks from gambling activity. If you believe your gambling behaviour is causing harm to yourself or others, please use the self-exclusion tool in your account or contact playime support for immediate assistance.

playime operates within the PAGCOR-regulated context and encourages players experiencing problem gambling to seek support through responsible gaming resources available in the Philippines. Players must be 21 years or older — if you know someone under the legal age who is attempting to access playime, please report it to our support team immediately.

12. Intellectual Property

All content on the playime platform — including but not limited to the playime brand name and logo, website design, user interface elements, graphics, text, game descriptions, promotional materials, and software — is the exclusive intellectual property of playime or its licensed third-party suppliers and is protected under applicable Philippine and international intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the playime platform for your personal, non-commercial recreational gaming purposes only. This licence does not include any right to:

• Copy, reproduce, distribute, transmit, or publicly display any content from the playime platform without prior written consent.
• Modify, adapt, translate, reverse-engineer, decompile, or disassemble any software or game code available on the platform.
• Use the playime brand name, logo, or any associated trademarks in any manner that implies sponsorship, endorsement, or affiliation without written authorisation.
• Scrape, crawl, or otherwise extract data from the platform using automated tools for any commercial purpose.

Any unauthorised use of playime's intellectual property may result in account termination and may expose the infringing party to civil and criminal liability under Philippine law.

13. Privacy & Data Protection

playime collects, processes, and stores personal data provided by players in accordance with its Privacy Policy and applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173). By registering on the platform, you consent to the collection and processing of your personal data as described in the playime Privacy Policy.

playime uses player data exclusively for the purposes of account management, identity verification, payment processing, customer support, fraud prevention, and the improvement of platform services. playime does not sell, rent, or disclose player personal data to third parties except where required by law or as described in the Privacy Policy.

You have the right to access, correct, and request deletion of your personal data held by playime, subject to any overriding legal obligations (such as AML record-keeping requirements). To exercise your data rights, contact playime's data protection officer via the support contact details in Section 17.

14. Limitation of Liability

To the maximum extent permitted under applicable Philippine law, playime's total aggregate liability to you in connection with your use of the platform — whether arising in contract, tort, negligence, statute, or otherwise — shall not exceed the total amount of real money funds deposited into your account during the thirty (30) days immediately preceding the event giving rise to the claim.

playime shall not be liable for any of the following, whether or not playime was advised of the possibility of such losses:

• Loss of winnings or potential winnings arising from a technical malfunction, game error, or platform outage.
• Loss of data, loss of business opportunity, or any indirect, consequential, or punitive damages arising from your use or inability to use the platform.
• Delays in deposit processing or withdrawal caused by third-party payment processors, Philippine banking institutions, or telecommunications network issues.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Any loss arising from your reliance on information, game statistics, or promotional materials published on the platform that contain errors or omissions.

Nothing in these Terms shall limit playime's liability for death or personal injury caused by its gross negligence, fraud, or any other liability that cannot be excluded under Philippine consumer protection law.

15. Termination & Account Closure

You may request closure of your playime account at any time by contacting playime support. Upon account closure, any real money balance remaining in your account will be returned to you via your most recently used verified payment method, provided all outstanding KYC requirements have been satisfied.

playime reserves the right to suspend, restrict, or permanently terminate your account at any time and without prior notice if:

• You are found to have breached any provision of these Terms & Conditions.
• playime is required to do so by applicable law, regulatory directive, or court order.
• Your account activity is consistent with money laundering, fraud, or other financial crime.
• You are found to be under 21 years of age or otherwise ineligible under the eligibility criteria in Section 3.
• You have provided false or misleading information during registration or at any subsequent stage of your account lifecycle.

In cases of termination for breach, playime reserves the right to withhold any bonus-derived winnings and to forfeit any bonus balance remaining in the account. Real money deposits will be handled in accordance with applicable regulatory requirements.

16. Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, or your use of the playime platform, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before commencing any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting playime support and allowing a reasonable period of not less than thirty (30) days for playime to investigate and respond to your complaint.

If a dispute cannot be resolved informally, both parties agree to explore mediation as a first step before initiating litigation, in accordance with applicable Philippine alternative dispute resolution law.

17. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or require assistance with your playime account, you may contact the playime support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the playime platform for registered players.
• Support Hours: 24 hours a day, 7 days a week, operating on Philippine Standard Time (PST / UTC+8).

playime aims to respond to all written support enquiries within 24 hours during standard Philippine business days, and within 48 hours on Philippine public holidays. For urgent account security matters, live chat is the fastest way to reach the support team.